Refund Policy
Everything we sell is a digital good delivered to your account right after payment, so refunds are only available in the cases below.
Last updated 23 September 2026
1. When we refund
- You paid but did not receive the points, items or membership within 24 hours of joining the game, and we cannot deliver them.
- You were charged twice for the same order (we refund the duplicate).
- Any other case where the law requires it.
2. When we cannot refund
- The points, items or membership were delivered, including when some points have already been spent.
- Items were lost through gameplay, a game update or a world reset.
- Your account was suspended or banned for breaking the server rules.
- You changed your mind after buying.
3. Monthly memberships
- You can cancel renewal at any time. Your perks last until the end of the paid period; we do not refund the unused days.
4. How to ask for a refund
- Email [email protected] within 14 days of payment with your order code (on your account page or receipt) and your Steam ID.
- We reply within 3 business days. Refunds go back to the original payment method; how long it takes to arrive depends on your bank.
5. Your card statement
- The charge on your card statement ends with ZOMBIETH.
- If you see a charge you do not recognise, please contact us before your bank. Filing a chargeback without contacting us first may suspend your account while we investigate.