Server guides
FAQ
Items missing, cannot connect, infected — what to do
I bought something and nothing arrived
First check whether you were in-game. Anything tagged "must be in-game" can only be delivered while you are online, and the system retries every minute. If you have been in-game more than five minutes and still have nothing, message an admin with your order code.
My inventory was full when it arrived — did I lose it?
It drops on the ground at your feet, so nothing is lost. It can be hard to find again if you walk away, so clear space before buying.
I cannot find the server in-game
Search for
Zombie Apocalyps TH. If it still does not appear, check that your in-game filters are not hiding password-protected or full servers, and refresh the list.I claimed the whitelist but still cannot join
The list syncs to the server once a minute. Wait a moment and try again. If it has been more than five minutes, message an admin.
How do I cure an infection?
Only Infection Treatment clears it. Bandages and MedKits will not. The shop sells it under Survival gear.
My character is stuck in a wall
Message an admin on Discord — if it is a game bug we fix it for free. If you want it solved instantly, the shop has an unstuck service.
My membership expired — do I lose what I received?
Anything already delivered to your character stays. The Discord role and the reserved slot end on the expiry date.
Why does PromptPay not auto-renew?
PromptPay is a one-time payment and cannot be charged again automatically under the payment provider's rules. Pay by card if you want automatic renewal.